18/11/2025 – Complaints Handling – NIMDTA

Course Information

Date: 18/11/2025

Start Time: 09:30

Completion Time: 3 Hours

Venue: Online via Zoom

Speakers: Anthony Asquith

3 hour online workshop on Complaints Handling.

The aim of this course is to improve attendees ability to avoid complaints and provide great customer care in accordance with NHS and GDC standards

This workshop will provide information and advice on how to deal properly and professionally with patient complaints
We’ll explore the structure of a complaint including why complaints arise and what are the most common complaints being received
We’ll discuss how good communication between all parties involved reduces complaints going further.
We’ll investigate how dealing promptly and positively with complaints can actually build your practice

Attendees will be able to recognise and demonstrate the procedures for handling of complaints to GDC and NHS Standards
Attendees will be able to outline effective strategies to respond to complaints and concerns raised so as to minimise escalation
Delegates can explain why good communication promotes patient engagement and reduces serious complaints

Please advise the Dental Continuing Education Team dentalcourses.nimdta@hscni.net if you have any dietary requirements.

£80.00

MEMBER PRICING

£26.00