21/10/2025 – Certificate in Foundation Dentist Dental Nursing – Day 3 – 5.5 Hours CPD

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Course Information

Date: 21/10/2025

Start Time: 09:30-15:45

Completion Time: 5.5 Hours

Venue: Online Via Zoom

Speakers: Jacqueline O’Hagan, Melanie Witherall, Aaron Hutton & Stacy Topping

Course Aims

  • To gain critical awareness and knowledge of health literacy.
  • Advanced communication skills in relation to health literacy in health professional – patient interactions.
  • Sustainability of skills developed and application in practice.
  • Increase knowledge and understanding of dementia.
  • Increase your confidence to be able to support people living with dementia.
  • To provide information for dentistry in relation to services available to patients from community pharmacies.
  • To equip dental professionals with the knowledge and practical strategies to effectively build and maintain a Record of Competency required for the Foundation Dentist Dental Nursing course.

Course Objectives

List of objectives for the course

  • Inform and educate – Professionals know about health literacy problems, their impact and interventions to tackle health literacy problems.
  • Teach communication skills – Professionals develop patient centred communication skills to address problems with health literacy.
  • Support behaviour change – Professionals adopt, change and maintain behaviour to address health literacy problems.
  • Enhanced knowledge of dementia.
  • Be able to identify vulnerable customers and understand their needs.
  • Confidence in interacting effectively with people living with dementia.
  • Provision of better access to services by making small changes.
  • Pharmacy First Minor ailment scheme.
  • Medication Use Review.
  • Smoking Cessation Scheme.
  • Identify what over-the counter medicines are and outline the indicators for use.
  • Highlight safety concerns, namely: cautions, contraindications, interaction profile and abuse/misuse potential.
  • Appreciate the evidence base (evidence of effectiveness).
  • Identify key components that should be included in a RoC.
  • Apply best practices for documenting learning and development activities.
  • Reflect on personal learning and professional growth through RoC entries.

Course Learning Content

  • Awareness of health literacy – Understand what health literacy is, including the of impact low health literacy
  • Self-management to enhance critical health literacy – Understand how to critically appraise health information to assess its effectiveness to deliver health messages
  • Shared decision making to enhance interactive health literacy – Understand how to apply communication techniques to enhance people’s health literacy
  • Sustaining health literacy focused communication – Apply and review communication techniques to improve your health literacy skills.
  • Dementia – What is dementia, causes of dementia, signs & symptoms.
  • How dementia can impact memory.
  • Person-centred approach.
  • Communication tips.
  • Environmental considerations.
  • Local Alzheimer’s Society Services & Support.
  • This training session is intended to create an awareness and understanding of the role of community pharmacists and how/when dental professionals may signpost patients to a community pharmacy. It is also intended to increase awareness about over-the-counter medicines in a dental context, thereby helping to ensure safe and effective recommendations of such medicines to the public by the dental team.
  • This training session is intended to create an awareness and understanding of the requirements of the ROC.

GDC Development Outcomes

  • A B C D

Resources