Course Information
Date: 17/04/2026
Start Time: 13:00
Completion Time: 1 Hour
Venue: Online via Zoom
Speakers: David Lauder
Course Description
This session gives dental professionals a straightforward look at why complaints happen in dental practice and how to manage them well. The focus is on real causes, what patients expect, and the steps needed to resolve concerns in a fair and timely way.
We also look at the differences between NHS and private complaint procedures, and the key points set out by the General Dental Council (GDC) for safe and effective complaint handling.
Course Aims
To provide an understanding of the common causes of complaints in dental practice and how these can be resolved.
Course Objectives
By the end of this session, delegates should:
- Have an understanding of the causes of complaints and how these can be handled.
- Appreciate what patients expect and the importance of having an effective complaints procedure in place.
Course Learning Content
- To review the reasons why patients complain.
- To highlight the different procedures for handling NHS and private complaints.
- To explain the GDC expectations with regard to complaint handling.
GDC Development Outcomes
- A, B & D
Resources
Dietary Requirements
Please advise the Dental Continuing Education Team dentalcourses.nimdta@hscni.net if you have any dietary requirements.