21/05/2027 – Verbal Interventions  – Crisis Prevention Training

Course Information

Completion Time: 6.5 Hours

Venue: NIMDTA, 42 Beechill Road,Belfast, BT8 7RL

Speakers: Sarah Cowen

Course Description

The programme introduces how to apply knowledge of brain and behaviour to understand distress behaviour and the reasons for distress. Participants will look at analysing the risk of behaviour and identifying strategies to mitigate the risk. They’ll practise strategies to identify escalating behaviours in others as well as use effective approaches to intervene during different crisis levels. Participants will gain a broad range of tools to help them manage their own emotional responses and implicit bias in stressful situations.

Course Aims

• To provide staff with an effective framework for preventing, de-escalating and safely responding to crisis behaviour.

Course Objectives

List of objectives for the course

• Use the philosophy of Care, Welfare, Safety, and SecuritySM and a person-centred and trauma-informed approach when responding to a person in distress.
• Interpret distress behaviours and address the cause of the behaviour to de-escalate the situation.
• Assess risk of behaviour using the Decision-Making MatrixSM and identify preventive strategies to mitigate risk.
• Identify and respond appropriately to various levels of crisis behaviours.
• Manage your own emotional responses to distress behaviour.
• Use your communication skills to be supportive and strengthen your interventions to de-escalate potential conflict situations.
• Use directive strategies when verbally intervening to de-escalate defensive behaviours.
• Use the Decision-Making MatrixSM in the moment of Risk Behaviour to determine Safety Interventions that represent a reasonable, proportionate, least restrictive, and last-resort course of action.
• Use safety intervention strategies to maximise safety and minimise harm in situations where behaviour presents an imminent or immediate risk of harm to self or others.
• Apply a process for support and learning at the end of a crisis situation.

Course Learning Content

 In Person classroom course includes use of an Electronic Presentation with activities that will aid participants in the implementation of training for their Verbal Intervention™ courses. Extensive application, case studies, examples, competency-based testing, and an exam ensure that participants gain knowledge and are able to demonstrate skills introduced in the programme.

GDC Development Outcomes

• A B

Resources

Dietary Requirements

Please advise the Dental Continuing Education Team dentalcourses.nimdta@hscni.net if you have any dietary requirements.